CANCELLATION POLICY

All cancellations done within 5 days of the deposit is subject to a 15% surcharge of the total invoice and 30% restocking fee.

All cancellations done after production has begun is subject to a 25% surcharge of the total invoice and 15% restocking fee.

Refunds may take up to 30 business days from point of cancellation. There will be no refunds on orders that have been printed according to specifications on an approved order.

USING YOUR OWN SHIRTS

For customers who prefer to use their own shirts with multiple designs, all shirts must be packed and organized before entering shop premises.

Orders must be separated according to the design, and all packages must be labelled with the customer’s name, design name and number of units per design.

If the customer does not organize and separate the shirts they provide, there will be a 3% surcharge of the total invoice for handling, separating and counting the shirts.

We shall not be responsible for customers’ failure to provide the correct information as outlined above. For customers who provide shirts for water­based discharge printing, the shirts must be dischargeable dye shirts that work with water­based inks. 100% cotton garments are best!

DEFICIENCY DAMAGE ALLOWANCE

The Printory reserves the right of up to 5% damage allowance per order or job for customers who provide or pay for their own shirts. This means that if the customer supplies or pays for 100 shirts for example, The Printory has a damage allowance of 5 shirts (5%) and will not be liable to replace or reimburse the 5 damaged shirts.

ARTWORK APPROVAL

All artwork must be provided digitally, in Illustrator vector format (.ai). Customers can provide the digital files by email to admin@theprintory.com.

All artwork must be scaled to size according to the actual print dimensions and 300 DPI resolution. All fonts must be converted to path. Customers are responsible for artwork size and placement.

Customers will receive a mockup/proof via email for approval. There will be an additional charge of $25 per every half hour spent on artwork that require changes prior to printing, like simple typesetting and minor cleaning up.

STANDARD TURNAROUND TIMES

A mockup/proof will be sent to customers via email within 2­4 business days. Additional costs apply for physical samples.

Production will be completed 10­14 after the customer approves of the proofs. These turnaround times for the above include novelty printing, relabelling, poly bagging.

The standard turnaround time for new designs is 2­3 weeks. Once an approval has been provided by the customer, we will start the production process. No changes can be made after the approval has been provided by the customer.

CONDITIONS FOR TURNAROUND TIMES

Please complete the following 3 steps in order for us to begin a job and assign a deadline to your order:

  • Artwork, and artwork location must be supplied and approved by the customer via email.
  • A minimum deposit payment of 50% for customer­ supplied goods and 100% for The Printory supplied goods is provided.
  • All garments needed before ordering, and garments provided are in the right number and organized properly. You can send a spreadsheet if that is helpful to organize complex orders.

All orders received and placed after 3pm will be scheduled for the next day. All jobs will be completed at the end of the day of the deadline, unless otherwise notified by our production department.

OVERDUE ORDERS

As all printing is custom made and made to order, some jobs may exceed the deadline due to circumstances beyond our control. You will receive a notification if the job exceeds the deadline.

There will be no discounts for jobs that are overdue because of lack of details provided by the customer, lack of customer communication during the production process etc.

You will not receive a credit for jobs overdue because of circumstances out of our control. No cash refunds will be made for such jobs.

RUSH ORDERS & EXPRESS SERVICE

There will be an additional fee of 25% of the invoice for jobs completed within 5 business days, 50% for jobs completed within 4 business days, 75% for jobs completed within 3 business days, 100% for jobs completed within 2 business days.

We provided next day service for an additional 200% of the total invoice. All rush orders must be paid in full upon invoice and approval of artwork, including any applicable express delivery fee.

SCREEN SET UP POLICY

The standard screen and film set up fee is $20 per ink color, and the re­setup fee is $15 thereafter. All films will be filed for up to 3 months, unless otherwise specified by the customer. After this 3­ month window, we will reclaim and reuse the films. After 3 months, a new setup will be applied at a $15 re­setup fee.

Printing prices vary according to print location. Front, back and sleeve print locations are charged separately. All films are property of The Printory.

RETURN POLICY

For any order that does not comply with the order contract after the print sample has been approved, you will receive a credit for the order or portion of the order that is defective.